Return & Refund Policy

At Sand Lake Bakeware, your satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product, and we strive to make this process as smooth and transparent as possible. Please carefully review our return and refund policy below.

Eligibility for Returns

  • You may request a return of any item purchased from Sand Lake Bakeware within 7 days of receiving your order.

  • Items must be unused, in their original packaging, and in the same condition as when received.

  • Returns that do not meet these criteria may be refused or subject to partial refund.

Return & Exchange Process

  1. Request a Return:

    • To initiate a return, please contact our customer service team via:

    • Provide your order number, item details, and reason for return.

  2. Return Approval:

    • Once your return request is reviewed and approved, we will provide instructions for return shipping.

  3. Shipping Back:

    • Customers are responsible for return shipping unless otherwise specified.

    • Please ensure the item is securely packaged to avoid damage during transit.

  4. Exchanges:

    • Exchanges are available within 10 days of receiving your order.

    • If the item you wish to exchange is out of stock, we will issue a refund instead.

Refunds

  • After we receive and inspect your returned item, your refund will be processed within 5–10 business days.

  • Refunds will be issued to the original method of payment.

  • Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Non-Returnable Items

  • Items that have been used, damaged, or altered are not eligible for return or refund.

  • Personalized or custom items may also be non-returnable, unless defective or damaged during shipping.

Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us immediately at:

  • Include photos of the damaged or defective item. We will work to replace the item or issue a full refund promptly.

Customer Support

  • Our customer service team is available to assist you with any questions or concerns regarding returns, exchanges, or refunds:

    • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

    • Email: contact@luxnity.store

    • Phone: 330-942-3783

Sand Lake Bakeware is committed to ensuring a smooth, fair, and reliable return and refund process. Your satisfaction is our priority, and we will do everything possible to make your experience positive.