FAQ

Q1: Do you ship internationally?
A: Currently, we ship only within the United States. We are proud to offer free shipping to all U.S. addresses, ensuring you receive your order quickly and without additional cost.

Q2: How long does it take to process and deliver my order?
A: All orders are carefully prepared within 1–2 business days. Once shipped, delivery usually takes 3–4 business days depending on your location. Please note that delivery times may vary slightly during peak seasons or due to carrier delays.

Q3: Can I return or exchange a product?
A: Absolutely! We accept returns within 7 days of receiving your order. Exchanges can be requested within 10 days. Once your return is received and inspected, your refund will be processed within 5–10 business days.

Q4: How do I track my order?
A: After your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your package and estimate the delivery date.

Q5: What payment methods are accepted?
A: We accept all major credit and debit cards, as well as PayPal. All transactions are secure and encrypted for your safety.

Q6: What if my product arrives damaged or defective?
A: If you receive a damaged or defective item, please contact us immediately at contact@luxnity.store or call 330-942-3783. We will provide instructions for a return or exchange and ensure that your issue is resolved promptly.

Q7: Can I modify or cancel my order after it’s placed?
A: We begin processing orders within 1–2 business days, so it’s important to contact us as soon as possible if you need to make changes. We will do our best to accommodate modifications or cancellations before your order is shipped.

Q8: Do you offer gift services or special packaging?
A: Yes! We offer gift-ready packaging for many of our products. Contact us for details if you’d like your order prepared as a gift.